What To Do in Case of Claims?
Chubb Travel Insurance, Assistance
Call the customer service number for information about the processing of your claim.
Call + 1 (305) 721-3850 or by writing to WhatsApp + 54 (911) 2529-2661.
To review claim documentation click the desired format
Find our offices at: http://www.chubb.com/pa
24 hour Hotline: +1(305)721-3850
WhatsApp: + 54 (911) 2529-2661
Accidental Death
Required Documents
- Letter from the beneficiary requesting compensation. The letter should have all the personal data, policy number and the reason for the claim.
- Copy of the Insured’s personal identity document
- Completed Loss Claim Form
- Copy of the airline ticket
- Insured’s birth certificate
- Death Certificate from the Public Registry (original and certified copy).
- Beneficiaries’ birth certificate
- Beneficiaries’ Personal identity card
- If the beneficiary is under age, a copy of the personal identity card of his/her legal representative.
- In case that there is no named beneficiary, original and certified copy of the Probate.
- Autopsy report
- Report from a competent authority that intervened in the accident.
- Any other document that the company considers necessary.
Loss of Luggage
Required Documents
- Completed Loss Claim Form
- Copy of the Insured’s personal identity document
- Airline Ticket copy.
- Copy of the luggage ticket from the transport company.
- Copy of the deft or loss report issued by the transport company.
- Any other document that the company considers necessary.
Medical Emergency Transport
Required Documents
- Completed Loss Claim Form
- Copy of the Insured’s personal identity document.
- Copy of the airline ticket
- Opinion from a doctor certifying to the injury’s seriousness or nature that justifies a medical emergency transport.
- Vouchers of expenses incurred.
- Any other document that the company considers necessary.
Repatriation of remains
Required Documents
- Completed Loss Claim Form
- Copy of the Insured’s personal identity document
- Copy of the airline ticket
- Original Death Certificate from the Civil Registry.
- Vouchers of expenses incurred.
- Personal identity document from the person that paid the expenses.
- Any other document that the company considers necessary.
Medical Emergency for Travel
Required Documents
- Completed Loss Claim Form
- Copy of the Insured’s personal identity document
- Airline Ticket copy
- Doctor’s opinion certifying the illness.
- Copy of the page of emergency attention.
- Vouches of the incurred expenses
- Any other document that the company considers necessary.
Delayed Luggage
Required Documents
- Completed Loss Claim Form.
- Copy of the Insured’s personal identity document.
- Airline Ticket copy
- Copy of the luggage ticket from the transport company.
- Copy of the transport company’s report where it indicates the reason for the delay, flight number, date and time of the luggage’s arrival.
- Vouches of incurred expenses for personal articles due to the delayed luggage.
- Any other document that the company considers necessary.
Travel cancellation
Required Documents
- Completed Loss Claim Form
- Copy of the Insured’s personal identity document
- Voucher of purchase of the travel ticket.
- Copy of the document attesting the reason for the flight interruption or cancellation.
- Copy of the marriage or birth certificate that attests the kinship with the family member for which the trip was cancelled, if applicable.
- Vouches of travel expenses not used and not refundable.
- Any other document that the company considers necessary.
You may contact us by other channels
Insurance Company
Chubb Seguros Panamá S.A.
Business Park, Torre V, 14th floor
La Rotonda
East Coast, Panamá
T: 507-205-0400
For general information
Need Our Help, contact us: + 1 (305) 721-3850.
WhatsApp + 54 (911) 2529-2661,
Email:chubbtravelinsurance.pa@chubb.com
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