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What To Do in Case of Claims?

Chubb Travel Insurance, Assistance

Call the customer service number for information about the processing of your claim.
Call + 1 (305) 721-3850 or by writing to WhatsApp + 54 (911) 2529-2661.
To review claim documentation click the desired format

Find our offices at: www.chubb.com/co

Email: chubbtravelinsurance.pa@chubb.com

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24 hour Hotline: +1(305)721-3850

WhatsApp: + 54 (911) 2529-2661

Accidental Death

Required Documents

  • Letter from the beneficiary requesting compensation. The letter should have all the personal data, policy number, and the reason for the claim.
  • Copy of the Insured’s personal identity document
  • Copy of the airline ticket
  • Insured’s birth certificate
  • Death Certificate from the Public Registry (original and certified copy).
  • Beneficiaries’ birth certificate
  • Beneficiaries’ Personal identity card
  • If the beneficiary is under age, a copy of the personal identity card of his/her legal representative.
  • In case that there is no named beneficiary, original and certified copy of the Probate.
  • Autopsy report
  • Report from a competent authority that intervened in the accident.
  • Any other document that the company considers necessary.

Delayed Luggage

Required Documents

  • Copy of the Insured’s personal identity document.
  • Airline Ticket copy
  • Copy of the luggage ticket from the transport company.
  • Copy of the transport company’s report where it indicates the reason for the delay, flight number, date and time of the luggage’s arrival.
  • Vouches of incurred expenses for personal articles due to the delayed luggage.
  • Any other document that the company considers necessary.

Medical Emergency for Travel

Required Documents

  • Copy of the Insured’s personal identity document
  • Airline Ticket copy
  • Doctor’s opinion certifying the illness.
  • Copy of the page of emergency attention.
  • Vouches of the incurred expenses
  • Any other document that the company considers necessary.

Loss of Luggage

Required Documents

  • Copy of the Insured’s personal identity document
  • Airline Ticket copy.
  • Copy of the luggage ticket from the transport company.
  • Copy of the deft or loss report issued by the transport company.
  • Any other document that the company considers necessary.

Travel cancellation

Required Documents

  • Copy of the Insured’s personal identity document
  • Voucher of purchase of the travel ticket.
  • Copy of the document attesting the reason for the flight interruption or cancellation.
  • Copy of the marriage or birth certificate that attests the kinship with the family member for which the trip was cancelled, if applicable.
  • Vouches of travel expenses not used and not refundable.
  • Any other document that the company considers necessary.

Repatriation of remains

Required Documents

  • Copy of the Insured’s personal identity document
  • Copy of the airline ticket
  • Original Death Certificate from the Civil Registry.
  • Vouchers of expenses incurred.
  • Personal identity document from the person that paid the expenses.
  • Any other document that the company considers necessary.

Medical Emergency Transport

Required Documents

  • Copy of the Insured’s personal identity document.
  • Copy of the airline ticket
  • Opinion from a doctor certifying to the injury’s seriousness or nature that justifies a medical emergency transport.
  • Vouchers of expenses incurred.
  • Any other document that the company considers necessary.

You may contact us by other channels

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Insurance Company

Chubb Colombia S.A.

Bogotá D.C., Colombia.

Carrera 7 N. 71-21 Tower B

7 th floor

PBX: (571) 319 0300 / (571) 326 6200

Mon – Fri : 8:00 am to 5:00 p.m.

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For general information

Need Our Help, contact us: + 1 (305) 721-3850.
WhatsApp + 54 (911) 2529-2661,

Email: chubbtravelinsurance.pa@chubb.com

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Our offices in Latin America

Check out our offices and products available in our region.

Details

Chubb. Insured. ™

Hedges in Travel Product COPA Travel Care are specially designed for passengers of COPA Airlines and are protected by Chubb Seguros Colombia. Please read the terms of use of website. This product is provided by companies affiliated or associated with the CHUBB Group of Companies and COPA Airlines S.A. and it is duly authorized for marketing. Chubb and COPA Airlines only provide general advice and do not take into account your objectives, financial situation or needs. To decide whether the product is right for you, please read the Terms and Conditions of the product. Note that you must be 18 years or older to purchase travel insurance, however you can purchase on behalf of dependent minors. Affiliated companies or associated with the Group of Companies CHUBB provide travel insurance locally, they are the only responsible for resolving any related or derivative Travel Insurance case and compliance with the commitments assumed under the terms and conditions of the policy issued to the passenger. COPA Airlines S.A. is neither acts as agent or broker affiliated companies or associated with the Group of Companies CHUBB, or acts as an insurance agent, or have or assume any obligation under the policy issued to the passenger under offer this option insurance to its passengers, so in any case it is or be liable for any claims or any other related or derivative Travel insurance, or the failure of the affiliated companies or associated with the Group of companies CHUBB matter to provide insurance travel locally of its obligations under the relevant policy. Affiliated companies or associated CHUBB Group of Companies providing travel insurance locally, are responsible for compliance with local laws with reference to the marketing and sale of this program. Likewise, it is responsible for paying taxes that would result in this transaction.

Financial Consumer Advocate: Attorneys at Law Ltd. Ustáriz Principal Defender: Jose Federico Gonzalez Ustáriz. Defensor Alternate: Luis Humberto Gonzalez Ustáriz. Address: Carrera. 10 No. 97A-13 Office Tower A 502 - Phone: (57) (1) 6421238 Fax: (57) (1) 6421239. Bogota-Colombia.

Email: defensoriachubb@ustarizabogados.com
Website: http://www.ustarizabogados.com

©  CHUBB Group. Products offered by one or more of the CHUBB Group of Companies. The products offered are not available in all jurisdictions. The rights to the trademarks "Chubb" and its logo, are owned by CHUBB Limited.

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