What To Do in Case of Claims?
Chubb Travel Care Assistance
Call the customer service number for information about the processing of your claim.
For the rest of the world can request operator call collect: 01 800 228 7283 / +52 5552 629925 / 001 52 5580 0077 75 (Foreign)
To review claim documentation click the desired format
Find our offices at: www.chubb.com/mx
Email: travelinsurance.mx@Chubb.com
24 hour Hotline: 01 800 228 7283 / +52 5552 629925 / 001 52 5580 0077 75 (Foreign)
Compensation for Accidental Death
Required Documents
- Claim form duly completed and signed..
- Original death certificate or certified copy of the affected Insured.
- Simple copy of the current official identification with photograph and signature of each of the Beneficiaries (voter's credential, passport, professional card or military service card).
- If the Beneficiary is the spouse, additionally present a simple copy of the marriage certificate. If it is the concubinary to present Constancy of Concubinage before a Judge of the Familiar.
- Proof of travel Itinerary, including proof of Public Transport used.
- Complete copy of the Proceedings of the Public Ministry.
Reimbursement for Medical Expenses for Accident and / or Medical Expenses for Medical Emergency / Emergency Dental Expenses / Assistance for Stabilization in Pre-existing Diseases:
Required Documents
- Claim form duly completed and signed.
- Simple copy of official identification in force with photograph and signature of the affected Insured (voter's credential, passport, professional card or military service card).
- Accident or Illness Notice (Form filled out by the affected Insured).
- Medical Report Format and / or Clinical History.
- Copy of interpretation of studies carried out.
- Invoices of expenses incurred as a result of the condition.
- Proof of travel Itinerary, including proof of Public Transport used.
Compensation for Accidental Death in Public Transportation:
Required Documents
- Claim form duly completed and signed.
- Original death certificate or certified copy of the affected Insured.
- Simple copy of the current official identification with photograph and signature of each of the Beneficiaries (voter's credential, passport, professional card or military service card).
- If the Beneficiary is the spouse, additionally present a simple copy of the marriage certificate. If it is the concubinary to present Constancy of Concubinage before a Judge of the Familiar.
- Proof of travel Itinerary, including proof of Public Transport used.
- Copy of the ticket verifying the trip made in the Public Transport where the death occurs, in case of having it.
- Complete copy of the Proceedings of the Public Ministry.
Funeral Reimbursement for Accidental Death:
Required Documents
- Claim form duly completed and signed.
- Original death certificate or certified copy of the affected Insured.
- Simple copy of the current official identification with photograph and signature of each of the Beneficiaries (voter's credential, passport, professional card or military service card).
- If the Beneficiary is the spouse, additionally present a simple copy of the marriage certificate. If it is the concubinary to present Constancy of Concubinage before a Judge of the Familiar.
- Proof of travel Itinerary, including proof of Public Transport used.
- Complete copy of the Proceedings of the Public Ministry.
- Proof of funerary expenses incurred.
Trip Cancellation Reimbursement:
Required Documents
- Claim form duly completed and signed.
- Simple copy of official identification in force with photograph and signature of the affected Insured (voter's credential, passport, professional card or military service card).
- Insured, Direct Family or Accompanying Medical Report, this must contain the diagnosis, date of beginning of the condition, treatment and medical recommendations.
- Copy of the document that proves the purchase of the package and / or the breakdown of the services acquired prior to the start of the trip on behalf of the Insured.
- Proof of charges not reimbursed, document issued by the service providers where the concept and the amount of the penalty are broken down.
- Copy of the birth or marriage certificate, to prove the relationship with the relative for which the trip was canceled (if applicable).
Trip Delay Reimbursement:
Required Documents
- Claim form duly completed and signed.
- Simple copy of official identification in force with photograph and signature of the affected Insured (voter's credential, passport, professional card or military service card).
- Letter issued by the Public Transport where it specifies the causes that originated the delay of the trip and duration of the same.
- Proof of expenses on behalf of the Insured, originated by food, lodging and transportation derived from the delay of the trip.
Compensation for Baggage Delay:
Required Documents
- Claim form duly completed and signed.
- Simple copy of valid official identification with photograph and signature of the affected Insured. (Elector Credential, Passport, Professional Certificate and Military Service Booklet).
- Copy of tickets, boarding passes and Luggage ticket in the name of the Insured.
- Report of incidents, raised with the Public Transport for the delay of your luggage.
- Letter issued by the Public Transport indicating the causes of the delay, as well as the date and time of delivery of the Baggage to the user.
- Proof of expenses on behalf of the Insured originated by the delay of Baggage.
Compensation for Theft of Household Goods Through the Use of Force during the Trip:
Required Documents
- Claim form duly completed and signed.
- Simple copy of valid official identification with photograph and signature of the affected Insured. (Elector Credential, Passport, Professional Certificate and Military Service Booklet).
- Copy of the Travel Itinerary
- Minutes before the public prosecutor where the facts are detailed and the assets that represent the Stolen Household Goods are broken down.
- Household goods stolen relationship, indicating its description, date and place of purchase, and value again.
- Present invoices in the name of the Insured or photographs that prove the existence of stolen Household Goods.
Compensation for Civil Liability Traveler Abroad:
Required Documents
- Claim form duly completed and signed.
- Claim letter from the Insured addressed to Chubb Seguros México, S.A. that includes the list of damaged goods, valued and signed by the Insured.
- Claim letter from the affected third party addressed to the Insured, including the list of the damaged, valued and signed by the affected party.
- Price of damaged goods and / or bills of goods repaired / replaced
- Photographs of damaged and / or replaced property.
Trip Interruption Refund:
Required Documents
- Claim form duly completed and signed.
- Simple copy of official identification in force with photograph and signature of the affected Insured (voter's credential, passport, professional card or military service card).
- Insured, Direct Family or Accompanying Medical Report, this must contain the diagnosis, date of beginning of the condition, treatment and medical recommendations.
- Copy of the document that proves the purchase of the package and / or the breakdown of the services acquired prior to the start of the trip on behalf of the Insured.
- Proof of charges not reimbursed, document issued by the service providers where the concept and the amount of the penalty are broken down.
- Copy of the birth or marriage certificate, to prove the relationship with the relative for which the trip was canceled (if applicable).
Compensation for Baggage Loss:
Required Documents
- Claim form duly completed and signed.
- Simple copy of official identification in force with photograph and signature of the affected Insured (voter's credential, passport, professional card or military service card).
- Copy of tickets, boarding passes and Luggage ticket in the name of the Insured.
- Report of Incidents, raised with the Public Transport for the loss of the Baggage.
- Letter issued by the Public Transport confirming the loss of your Baggage
- Inventory of personal items within lost or stolen Baggage, including description, date and purchase value.
You may contact us by other channels
Insurance Company
Chubb Seguros México S.A.
Paseo de la Reforma Avenue
N 250, Capital Reforma, Tower Niza, 15 th floor, Col. Juárez, Alcaldía Cuauhtémoc, C.P. 06600, Ciudad de México.
For general information
Need Our Help call USA and Canada: + 1-866-278-2138 and +1-877-817-0166
Other countries: + 1-305-203-0541
WhatsApp +1 786 653 3717
Email: travelinsurance.mx@Chubb.com
Our offices in Latin America
Check out our offices and products available in our region.
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